![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 30 29" xmlns="http://www.w3.org/2000/svg"><path d="M 15.789 1.273 C 15.79 0.182 14.543 -0.402 13.746 0.316 C 13.308 0.712 9.974 4.918 6.55 7.999 C 3.716 10.55 0.681 12.075 0.422 12.306 C -0.139 12.811 -0.141 13.71 0.419 14.217 C 0.716 14.486 4.23 16.611 7.577 19.639 C 10.53 22.31 13.353 25.919 13.726 26.257 C 14.522 26.977 15.77 26.395 15.771 25.303 C 15.771 24.885 15.775 21.425 15.778 17.251 C 17.989 16.934 21.017 17.17 22.782 17.84 C 28.195 19.894 26.39 27.085 26.39 28.112 C 26.39 29.139 30 23.498 30 19.894 C 30 12.683 23.245 8.683 15.785 8.332 C 15.787 4.615 15.789 1.658 15.789 1.273 Z" fill="rgb(213, 93, 130)" height="28.235345940422295px" id="q9sQ2kzlE" transform="translate(0 0.38)" width="29.999999345730185px"/></svg>)
Rental System Enhancement
Non-profit WtC for business
Helping the WtC — an organization providing space and service for small businesses— with clarity and efficiency. This redesign streamlines the workflow by building a structured, end-to-end rental-to-service system.
• Reduced communication overhead across stakeholders
• Improved task completion from 60% → 100%
• Enabled 40% faster and confident planning decisions
Role
Solo Product Designer
Timeline
11/2025 - 12/2025
Team
1 Web Designer, 3 Stakeholders, Marketing Team (WtC)
Contribution
XFN collaboration, User research, Design reviews, Interviews
Problem?
Welcome to Chinatown (WtC)’s event rental system evolved organically. Coordination relied heavily on manual communication and individual memory. As demand increased, operational friction became visible.
Research
Interviews with stakeholders and clients, we uncovered:
• This wasn’t a UI problem. It was a systems thing.
Fragmented communication across channels, a lack of structured workflows, and misalignment with business goals created ongoing friction throughout the rental process.
Core Issue?
After a deep interview with Jeff, WtC’s Event Manager, who handles end-to-end rental communication, I mapped the workflow and identified three key breakdown points:
• Fragmented communication
• Vague client requests
• Post-event feedback
Goal
The goal was to bring structural clarity to the rental system, reducing communication overhead and enabling a scalable, mission-aligned workflow for the long-term operations and community events.
Design Process
Breakdowns originate in how client inputs are captured and structured in the early stages. By focusing on the pre-event stages, the design addresses the root cause rather than downstream symptoms.
• Structuring the intake process
• Providing clear visual references
WtC’s value is rooted in community and in-person connection. Walkthroughs provide first-hand spatial experience and expert guidance, using the system to reduce friction and reserve in-person time for high-value conversations.
Design Solution
A 5-Step Rental System Workflow
I proposed a 5-step rental system that front loads clarity, reduces staff follow-ups, and creates a learning loop.
An Unified Intake Step
Replaced scattered email threads with a structured intake form connected to Airtable.
Visualized Website Service
Adjusted based on feedback, pricing, usage rules, and space references were tucked behind collapsible sections.
Testing
With the results of 6 usability testing from internal staff members and clients, I iterated on the rental system to align with business goals while ensuring feasibility within technical constraints.
Outcomes
Validated by stakeholder feedback and client review, the redesigned system:
• Reduced back-and-forth
• Increased team confidence
• Enabled scalability
faster planning decisions
task completion
Reflection
This project reinforced the value of early stakeholder alignment. Talking with the team and listening closely helped surface real operational constraints, so the system addressed real needs and led to more grounded solutions.
