![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 30 29" xmlns="http://www.w3.org/2000/svg"><path d="M 15.789 1.273 C 15.79 0.182 14.543 -0.402 13.746 0.316 C 13.308 0.712 9.974 4.918 6.55 7.999 C 3.716 10.55 0.681 12.075 0.422 12.306 C -0.139 12.811 -0.141 13.71 0.419 14.217 C 0.716 14.486 4.23 16.611 7.577 19.639 C 10.53 22.31 13.353 25.919 13.726 26.257 C 14.522 26.977 15.77 26.395 15.771 25.303 C 15.771 24.885 15.775 21.425 15.778 17.251 C 17.989 16.934 21.017 17.17 22.782 17.84 C 28.195 19.894 26.39 27.085 26.39 28.112 C 26.39 29.139 30 23.498 30 19.894 C 30 12.683 23.245 8.683 15.785 8.332 C 15.787 4.615 15.789 1.658 15.789 1.273 Z" fill="rgb(213, 93, 130)" height="28.235345940422295px" id="q9sQ2kzlE" transform="translate(0 0.38)" width="29.999999345730185px"/></svg>)
Rental System Enhancement
Welcome to Chinatown rental workflow
Redesigning WtC’s rental workflow to help small businesses book community spaces with more clarity and efficiency.
• Reduced communication overhead across stakeholders
• Improved task completion from 60% to 100%
• Enabled 40% faster and more confident planning decisions
Role
Solo Product Designer
Timeline
11/2025 - 12/2025
Team
1 Web Designer, 3 Stakeholders, Marketing Team (WtC)
Contribution
XFN collaboration, User research, Design reviews, Interviews
Problem?
Welcome to Chinatown’s rental system had evolved organically over time. Coordination relied heavily on manual communication and individual memory. As demand increased, operational friction became visible.
Research
• This wasn’t a UI problem. It was a systems problem.
Instead of adding more interface layers, the focus shifted toward fragmented communication, unclear workflows, and operational misalignment across the rental process.
Core Issue?
After a deep interview with Jeff, WtC's event manager, who handles end-to-end rental communication, I mapped the workflow and identified three key breakdown points:
• Fragmented communication
• Vague client requests
• Post-event feedback
Goal
The goal was to create a clearer and more scalable rental workflow that reduced communication overhead while supporting WtC’s long-term community operations.
Design Process
Breakdowns originate in how client inputs are captured and structured in the early stages. For the timeline constraints, by focusing on the pre-event stages, the design addresses the root cause rather than downstream symptoms.
• Structuring the intake process
• Providing clear visual references
WtC’s value is rooted in community and in-person connection. Instead of an automated process, we kept the walkthroughs to provide spatial experience and expert guidance, using the system to reduce friction and reserve in-person time for high-value conversations and marketing strategy for business.
Design Solution
Q: How can the rental process feel more structured and predictable?
I proposed a 5-step rental system that front-loads clarity, reduces staff follow-ups, and creates a learning loop.
Q: How can we reduce fragmented communication?
Replaced scattered email threads with a structured intake form connected to Airtable.
Q: How can we make rental information easier to understand?
Based on stakeholder feedback, pricing details, rules, and space references were reorganized with pictures to make information easier to browse.
Testing
Through 6 usability tests with staff members and clients, I iterated on the rental system to align with business goals while ensuring feasibility within technical constraints.
Outcomes
Validated by stakeholder feedback and client review, the redesigned system:
• Reduced back-and-forth
• Increased team confidence
• Enabled scalability
faster planning decisions
task completion
Reflection
The value of early stakeholder alignment.
Early conversations with the team helped uncover operational constraints and shaped more realistic design decisions.
Next step
For future iterations, we would explore automated scheduling to further reduce manual coordination while remaining aligned with the team’s operational capacity.
